Author: Ciarra Colacino

At the end of the day, it all comes down to fulfilling our mission through roasting exceptional coffees.
Here’s how our team approaches it!

“The Dillanos Roasting Department takes great pride in the craft of roasting coffee.  Whether it’s our flagship Dillons blend or one of our DCR Limited coffees, the roasting team is committed to the quality of each batch we roast. 

The team develops and follows specific roasting profiles for each of our coffees in order to highlight the intrinsic flavors found within.  Once the ideal profile has been developed, the team replicates this for a consistent and high-quality coffee for our customers to enjoy cup after cup.

The roasting team’s passion for coffee is fueled by their continuous quest of learning all aspects of the coffee world, from growing and processing techniques to brewing and palate development.”

— Craig Westphal, Roasting Department Supervisor

Every coffee that has the Dillanos logo attached to it has been through a rigorous vetting process by pros obsessed with quality.

Meet the people who put the finishing touches on the craft of roasting award-winning coffee: our Packaging Department.

“DCR’s Packaging Department prides itself on it’s commitment to quality for our customers. We take our freshly roasted coffee and package it for all to enjoy. Whether it be in bulk to use in a café or a single retail bag for one to take home, it’s our goal to provide a smile to anyone who receives our product.

We get to learn our customers as we package their coffee and it’s so amazing watching them succeed and grow. We want them to feel as though we’re a part of their team and family. When our customers succeed, we succeed.

Packaging is filled with quite the cast of talented characters, who not only are amazing Packagers, but more so amazing people who support one another and make it fun to be at work.”

— Alex Miller, Packaging Supervisor

Learn how the Outbound team stays focused and positive while making sure that everything leaves Dillanos Coffee Roasters accurately and efficiently.

“As the Outbound Team, it is our duty to fulfill customer orders by collecting items from our warehouse and shipping to both wholesale customers out of our delivery service area and the retail customers who are enjoying our coffee and products at home. 

We ship across the country, and often overseas too!  Whether the order is just a single bag of coffee or a truckload of syrups, we make it happen as quick, secure, and accurate as we’re able.  Shipping may not always feel like the most profound task, but the way our team supports each other makes it a truly rewarding experience.”

— Dillon Morris, Outbound Supervisor

This team of professionals puts the “fun” in “Fun-ance” as we like to call it around the DCR Coffee headquarters.

“The Finance Department at Dillanos covers human resources, accounting, purchasing, and IT. We’re a team of 7 and I’m constantly taken by everyone’s willingness to go the extra mile to support each other and our customers.  I’m proud of their persistence, honesty, and integrity—all critical characteristics of a successful finance team.  We stay ready to roll with whatever the day throws at us and we respond as a team.

If you drop by the office for a tour or meeting, you’re likely to notice that our halls are often filled with laughter.  We’re known for it!  In fact, internally here at Dillanos we don’t call our department “Finance” we all jokingly call it “Fun-ance”.  And I am ok with that!  We live our company’s mission daily: Make Friends. Help People. Have Fun!”  

— Henrik Øiseth, Finance Supervisor

Always moving and an essential part of serving our customers and each other, the Inbound department at Dillanos Coffee Roasters is up to the task.

“DCR’s Inbound Department is the team that receives of all products coming into the Dillanos warehouse. Our job is to keep the inventories moving in and out as fluid as possible and doing regular cycle counts to keep inventory levels accurate.  Dillanos has a huge warehouse that provides nearly everything a cafe or drive-thru needs to serve their customers.  Beyond freshly roasted coffee, we keep customers supplied with drink ingredients, barista tools, paper products, and brewing equipment.

Everyone is Forklift Safety Certified–we work together to unload, separate, count, and place inventory throughout the warehouse. We make sure the lobby has what it needs for our customers who swing through for retail shopping.  We also fill any Will Call or emergency needs that pop up for our wholesale customers.  

Our team’s motto is moving with a purpose.”

— Chris Pugh, Inbound Supervisor

Custom logos, coffee bags, cups — whatever your needs are, our in-house design team is here to serve.

We are passionate about delivering our award-winning coffees and top quality products to the specialty coffee businesses within our local delivery area.

“DCR Delivery Drivers are the face of the company for our local delivery customers. The drivers build relationships while safely delivering coffee to cafes and drive-thrus from Lynden to Longview, Aberdeen to Yakima and to cities in between.

Our drivers provide an extra mile level of service, giving customers more than they expect. We take pride in ensuring all orders are consistent, accurate and efficient. Our hope is to leave impactful impressions with every customer and to maintain friendships. No matter the weather or detours, we do everything we can to make sure the customer is taken care of each and every day.”

 — Elijah Stocks, Delivery Supervisor

Learn more about DCR Coffee’s commitment to the success of our customers.

“The Customer Success Department is a one of the larger departments at Dillanos–and that is by design.  The customer’s success is Dillanos’s success, so we back them up every step of the way!

The department is organized into two primary teams: the Customer Service Representatives and the Business Development Representatives.  They work in tandem to foster close relationships with our wholesale customers–the kind of relationships that go beyond just making sure orders get placed on time.  We look forward to hearing about how their kids are growing up or what they did to celebrate a recent birthday.  We love living out the Dillanos Mission to Help People. Make Friends. Have Fun! 

Ultimately, our team funnels all of its collective energy into developing their brands, training their staff, and celebrating their wins!”

— Emily Knauer, Customer Success Supervisor

Barista 22 is a line of syrups, sauces, and powders created for baristas by baristas. The brand is owned by Dillanos Coffee Roasters and is operated from the same headquarters location in Sumner, WA.